Shipping & Delivery | ElleCera
At ElleCera, we deliberately choose a careful and efficient way of delivering. We work with selected production and shipping partners to guarantee quality and to limit unnecessary storage and waste.
Below you'll find all the information about prices, delivery times, shipping, returns and payments.
Prices
✔️ All prices are shown in euros
✔️ Including VAT
✔️ Excluding any shipping costs (unless stated otherwise)
Any shipping costs are clearly shown at checkout.
We reserve the right to change prices. The price that applies at the time of ordering is always decisive.
Delivery times
✔️ Average delivery time: 6–10 working days
✔️ Orders are processed with care
✔️ You'll receive a confirmation after placing your order
We work with selected partners to deliver efficiently and responsibly. This keeps our ecological footprint small and avoids unnecessary storage.
In exceptional situations (busy periods, public holidays, external delays) the delivery time may differ. If this is the case, we'll inform you as soon as possible.
Shipping methods
✔️ Shipped via reliable logistics partners
✔️ Track & trace (where available)
✔️ Carefully packaged
As soon as your order is on its way, you'll receive, where available, a shipping confirmation with tracking information.
Payment options
At ElleCera, you can pay securely with:
✔️ iDEAL
✔️ Bancontact
✔️ Credit card
✔️ Other payment methods shown at checkout
All payments are handled by secure payment providers.
Returns
Everything about returns (your cooling-off period, the deadlines, the return address and how you get your money back) is in one place in our Refund policy. That way, there's never any doubt about which conditions apply.
Want to undo your order? Cancel the contract here.
Frequently asked questions
Why does delivery take 6–10 working days?
We work with carefully selected partners instead of holding large stocks. This avoids unnecessary storage and waste and makes for an efficient supply chain.
Can I cancel my order?
Get in touch as soon as possible via hello@ellecera.nl. If your order hasn't been processed yet, we'll see what's possible.
What if my order arrives damaged?
Contact us within 48 hours and include clear photos. We'll work with you to find a suitable solution.
What if my order is delayed?
Although we aim to deliver within 6–8 working days, external factors can sometimes cause delays. We'll always keep you as well informed as possible.
